The Relationship between Tutor Competence and Learning Satisfaction among Package B and C Learners at PKBM Fanana Insan Baksya, Malang City

Abstract

The successful implementation of equivalency education depends not only on the availability of learning programs but also on the quality of tutor competencies within the non-formal education setting. Tutors possessing strong pedagogical, professional, personal, and social competencies are expected to facilitate effective learning processes, thereby enhancing learner satisfaction. This study aims to describe tutor competencies and learner satisfaction levels, as well as to analyze the relationship between tutor competencies and the satisfaction levels of Package B and Package C learners at PKBM Fanana Insan Baksya, Malang City. A quantitative correlational research approach was employed. The study population consisted of 92 learners (38 in Package B and 54 in Package C). A sample of 75 respondents was determined using Slovin's formula and proportionate stratified random sampling. Data were collected via a Likert-scale questionnaire. Data analysis involved descriptive analysis and Pearson Product Moment correlation testing. The results indicate that both tutor competencies and learner satisfaction levels fall into the high category. The correlation test revealed a positive and significant relationship between tutor competencies and learner satisfaction; higher tutor competence correlates with higher learner satisfaction. These findings underscore that enhancing tutor competence is a crucial strategy for improving the quality of learning services in equivalency education programs at PKBMs.