Vocational High School Students' Satisfaction With Guidance and Counseling Services: A Comprehensive Survey
Abstract
positive or negative perceptions of these services. This study aims to identify the level of student
satisfaction with guidance and counseling services in schools as a benchmark for improving
service quality. This research uses a descriptive design with a survey method. Data were
collected through questionnaires distributed online using Google Forms to all Grade X and XI
students at SMK Muhammadiyah 3 Singosari. The research sample consisted of 57 students from
various majors. The data obtained were analyzed using descriptive quantitative techniques. The
results of the analysis showed that the average level of student satisfaction with guidance and
counseling services was 73.67%. The majority of students reported dissatisfaction with the
services due to an inadequate number of guidance and counseling teachers. Ideally, one
guidance and counseling teacher should serve a maximum of 150 students. Although there are
no specific hours for guidance and counseling due to adjustments to the Independent
Curriculum, stricter supervision from the school is still needed so that guidance and counseling
services can run optimally.
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