The Effect of The Implementation of Office Ethics and Excellent Service Attitude by School Administrative Personnel on Student Satisfaction in Vocational High School in Turen District, Malang Regency

Andi Sugeng Riyadi, Muhammad Wildan Ramadani, Devindra Herva Dwi Putra, Achmad Supriyanto, Burhanuddin Burhanuddin, Nurul Ulfatin

Abstract


The application of office ethics is something that needs to be implemented in every school related to education, because this is related to customer satisfaction in a school. Excellent service attitude is an important thing to be implemented and carried out in supporting customer satisfaction. Customer satisfaction is important because it can influence students to be able to promote the school, so that it can promote the school and can make the school able to carry out learning activities because basically students are the most important thing in educational institutions. Research objectives: (1) the application of office ethics in the SMK work environment (2) the application of excellent service attitudes in the SMK environment (3) the level of student satisfaction in the SMK environment (4) the relationship between the application of office ethics and student satisfaction in SMK (5) the relationship between excellent service attitudes and student service satisfaction in SMK (6) the relationship between the application of office ethics and excellent service attitudes by school administrative staff with student service satisfaction in SMK. This study uses quantitative research using multiple linear regression analysis techniques. Research results: (1) there is no significant influence between the application of office ethics and student satisfaction; (2) there is no significant influence between the application of excellent service attitudes and student satisfaction; (3) there is no significant influence between the implementation of excellent service attitudes and student satisfaction.

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References


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