Soft Skill Development Management Towards Employee Professionality In The East Java Province Education Office
Abstract
professionalism of employees at the East Java Provincial Education Office. The background of
this study is based on the importance of soft skills in supporting employee performance amid
increasingly complex organizational demands. This study employs a qualitative approach
with a descriptive design. Data collection techniques included interviews, observations, and
documentation, with informants selected through purposive sampling. The results indicate
that soft skill development is managed through the integration of formal and non-formal
activities. Formal activities include structured webinars and training programs, while non-
formal activities consist of initiatives that foster social interaction and employee well-being.
Program implementation has been quite effective, supported by leadership and the alignment
of programs with employee needs. The impact of soft skill development is evident in
improvements in employees’ communication, collaboration, adaptability, and
professionalism. However, program evaluation has not yet been conducted
comprehensively; therefore, strengthening the evaluation system and program integration is
necessary to ensure that soft skill development yields more optimal results.
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