The Influence of Education and Training on Employee Competency in Banking Institutions

Abstract

This study aims to analyze the role of education and training in improving employee
competence in regional banking institutions. The approach used is qualitative with a type of
library research. Data were collected through documentation studies from various sources,
such as official reports of PT. BPR Bank Jombang Perseroda, scientific journals, books, and
other relevant publications. Data analysis techniques were carried out through data
reduction, data presentation, and drawing conclusions. The results showed that education
and training have a very important role in improving employee competence, which includes
three main aspects: knowledge, technical skills, and work attitudes. The training program
"Building a Healthy Financial Ecosystem" organized by Bank Jombang proved to provide new
insights into credit management, risk mitigation, and banking product innovation. Training
methods based on simulation, group discussions, and case studies allow employees to
directly practice the skills learned. In addition, training also encourages the formation of more
adaptive, disciplined, and motivated work attitudes in facing the era of banking digitalization.
This study also found that improving employee competence has a direct impact on
organizational performance, as reflected in the increase in total assets, credit growth, profit
before tax, as well as contributions to the Regional Original Revenue of Jombang Regency.
The synergy between Bank Jombang and Perbarindo and various universities also strengthens
the sustainable human resource development ecosystem. This study concludes that
investment in education and training is a long-term strategy that must be continuously carried
out by regional banking institutions to improve competitiveness and the quality of public
services. Future research is recommended to conduct direct observation or a mixed methods
approach to capture the process of competency change more deeply.