Keterlibatan Warga Sekolah dalam Implementasi TQM untuk Meningkatkan Pembelajaran Berkualitas

Abstract

This study aims to explore school quality improvement through collaboration involving school members in a junior secondary school. This research adopted a qualitative approach with a case study type. Data collection was conducted using three methods, namely in-depth interviews, observation, and documentation studies. The data analysis process starts from data collection, data presentation, data condensation, and conclusion drawing. To ensure the validity of the data in the study using descriptive data techniques. Based on the review of the information that has been organized, the following research findings were obtained: (1) The school plans activities that involve the school community through “Dream school” activities,
(2) The school divides tasks in the form of clear roles and responsibilities as well as accountable to school community, (3) The existence of inclusive communication by the school through collaborative activities between school community, (4) challenges in the implementation of Total Quality Management faced by the first middle school, (5) efforts made by the school to increase the capacity of teachers and school staff through training, and
(6) Implementation of periodic evaluations for continuous improvement of real results. This research provides an important illustration that Total Quality Management (TQM) can be used as an effective strategy in school management to achieve quality education.